You can return an item within a maximum of 14 days from delivery with shipping costs charged to you by sending it to Mara Cartotecnica srl – Via Caberardi, 18 – 24012 Val Brembilla (BG) Italy.

Make sure that the products you wish to return are accompanied by the relevant invoice. In the case of a partial return, please indicate specifically the products you intend to return. Refunds will be processed on the original payment method used for the purchase.

To initiate a return, please contact us at info@marapaperlab.it with your request. Wait for confirmation of acceptance of your return, then you will receive instructions for the return procedure. Please note that items and packaging that do not meet our return policy standards will not be eligible for a refund.

Refunds may take up to 28 working days to process. For orders shipped within the European Union, VAT will be fully refunded. The customer is responsible for all shipping costs associated with the return.

The returned product must be in perfect condition and never used.

Items with personalised prints cannot be returned.